Honeywell Sr. Customer Service Specialist in Phoenix, Arizona
The future is what you make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who
make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even
making it possible to breathe on Mars.
Working at Honeywell is not just about developing cool things. That is why all of our employees enjoy access to dynamic
career opportunities across different fields and industries.
Are you ready to help us make the future?
Serve customers as the primary AOG contact to resolve aircraft events requiring Honeywell product shipments. You will respond to inbound customer calls and emails regarding product availability, pricing and order placement. You will also provide the customer with updates regarding order status, problems encountered, order changes, and repair inquiries. You will communicate internally with other departments such as Technical Support, Logistics, Manufacturing, Regional Customer Support Managers, Product Managers, etc. to resolve customer issues and get their plane flying again. You will process orders including order entry, expediting orders, change orders, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve our Customer Care processes and move product through Honeywell quickly.
· Help Honeywell be the customer's top choice by delivering excellent customer care.
· Build up your business acumen while learning to address customer needs.
· Be part of the team that is solving complex problems for the customer.
· Order Processing
· Customer Service, Product Knowledge, Multi-tasking
· Analyzing Information, Documentation, Phone Skills
· Listening Skills, Resolving Conflict
· Quality Focus, Problem Solving
YOU MUST HAVE
Bachelor's degree, or a minimum of 5 years of Customer Service experience.
Must be a US citizen due to contractual requirements
A proficient understanding of the principles and best practices in Proven history of HOS principle application or Six Sigma Lean tool application
Strong working knowledge of Order to Cash process cycle relative to Customer and Product Support touch points
A broad knowledge of principles and best practices in customer service.
Excellent team and communication skills.
Extensive Salesforce knowledge and experience.
An ability to take initiative and work with limited direction.
An ability to influence at the operational level.
Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.