Honeywell Developer Support Engineer in Bonifacio Global City Taguig, Philippines
Developer Support Engineer
Join a team recognized for leadership, innovation and diversity
Movilizer Platform Support
Provide prompt and courteous 24x7 technical support with a focus on high quality, accuracy, responsiveness, and customer satisfaction to internal staff and external customers while documenting and recording all activity according to departmental standards
Handle highly complex technical queries from customers and partners in professional technical roles by troubleshooting, researching and recreating issues end to end in an environment of distributed systems including mobile devices, clouds, and customer back ends.
Analyze proprietary software log files, stack traces as well as various related technology logs for root cause problem determination and troubleshoot software application issues at a code level, by stepping through the application logic for programs (ABAP, proprietary Movilizer languages).
Develop and test small emergency software fixes in Movelets and back end integrations based on best practice approaches and communicate these to partners and customers.
Design, develop, test, document, and maintain tools and templates for advanced troubleshooting analysis
Provide software development assistance (sometimes as a billable service) to other certified solution development partners
Propose, improve, and publish knowledge management articles to continuously build and improve knowledge base
Escalate issues further into Engineering, Product Management and other Department Managers
Movilizer SAP Connector, Integration, and Product Support
Application of functional and technical module knowledge for SAP PM/CS (Plant Maintenance / Customer Services), SAP MM (Material Management) and / or SAP DSD (Direct Store Delivery), SAP FSV (Field Service Vending) in support for the Movilizer standard products, their implementations and customizations.
Remotely access customer and partner SAP systems to understand / analyze / troubleshoot system specific configurations and customizations of SAP PM/CS, SAP MM and / or SAP DSD, SAP FSV
Replicate reported problems or problems that have been analyzed in customer systems in our internal SAP system landscape
Abstraction of issue scenarios to create SAP unit and scenario test templates that can be reused for fast reproduction of similar issues
Debug SAP modules, Movilizer Connector, Scenario implementations and their customizations
Knowledge Transfer and Onboarding
Assist and mentor coworkers in their onboarding process. Provide guidance and help along the process.
Mentor coworkers, including teaching periodic classes, to improve their understanding of products and / or related technologies as well as ensure that processes and procedures are being followed.
Perform candidate technical interviews and assist Management with the selection of new hires.
Participate in the creation and maintenance of training materials, documentation, and knowledgebase.
20 Facilitate issue identification and analysis
20 Investigate and resolve technical issues
20 Track requests resolution
20 Provide technical training
20 Test products & software
YOU MUST HAVE
Preferably a Bachelor’s degree graduate of Computer Science, Information Management, Management Information Systems, Information Technology and Computer Engineering
2+ years working in a software support function or 2-4 years experience working in a technical SAP role
Fresh graduates are welcome to apply
Advanced troubleshooting skills
Experience in object oriented ABAP programming
Knowledge of Internet application technologies including HTML5, XML, Web Services, and Internet application architectures based
Knowledge of both client and server operating systems (Android, iOS, Windows Server 2003 / 2008, Windows XP / 7, Linux)
SAP Basic Functional Skills:SAP PM/CS (Plant Maintenance / Customer Services),SAP MM (Material Management),SAP DSD (Direct Store Delivery),SAP FSV (Field Service Vending)
SAP Technical Skills:ABAP + debugging skills,BADIs,RFCs
Basic SAP Basis:Object Oriented Programming (ABAP OO)
Other Technology:Web Services,XML,HTML5 / CSS / Jscript,Basic understanding of distributed systems, SAAS, cloud computing
Fluent in English written and spoken
Fundamental technical understanding and motivation to learn new technologies
Problem solving skills
Social competence when dealing with partners and customers
Understanding of networking fundamentals and protocols and familiarity with wireless networking
Ability to learn complex technical concepts in a short amount of time
Excellent written and verbal communications skills
Ability to manage multiple priorities
Nonexempt How Honeywell is Connecting the World
- Continued Professional Development
- Job ID: req175331
- Category: Customer/Product Support
- Location: 32nd Corner 3rd Avenue, Level 25 and 26 , The Curve BGC, Bonifacio Global City Taguig, Manila PHL
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .
For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice .
If a disability prevents you from applying for a job through our website, request assistance here . No other requests will be acknowledged.
Terms & Conditions | Privacy Statement © 2017 Honeywell International Inc.