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Honeywell Learning Management Systems - Product Owner in Atlanta, Georgia

Overview of Role

Customer Experience covers all Customer touchpoints for Customer Service and Technical Support, from placement of an order, tracking a shipment, installation, use, support, and product replacement. HBT has a broad contact center footprint that covers the Customer Experience globally.

The Product Owner’s primary focus is improving the Customer Experience, driving adoption, and generating business value for Honeywell. This role will work closely with the Business and Technology teams to advance our use of technology platforms to achieve the business achieve strategic and annual goals.

This role will be responsible for the vision, roadmap, development, delivery, and value realization of the solutions for Sales, Customer Service, Technical Support, and Customers for the Learning Management platform.

This position requires business interface, high collaboration with other Product Owners and participation in a structured MOS across the LOBs to ensure effective solutions are in place and operating effectively.

The Learning Management System Product Owner is responsible for:

· Develop and execute a Learning Management platform Roadmap using the latest design approaches, technologies, and agile processes

o Develop a product release plan that aligns with and delivers to the Learning Management platform Roadmap

· Drive the continuous improvement of the Learning Management platform

o Continuously review the current performance of the platform

o Continuously monitor the platform KPIs

o Generate corrective actions and prioritize into the backlog along with business improvement user stories

o Work with vendor product management to prioritize Honeywell’s needs into their product backlog, eliminating as many of Honeywell’s customization needs as possible

· Strategic and Annual Planning

o Must understand the vision and goals of each of the business units and support the Learning & Enablement leadership in developing Learning Management strategies and annual plans to meet those goals

o Align budgetary investments to achieve maximum return for the business

· Communication

o Ensure internal stakeholders needs/expectations are met and promote transparency though effective communications

o Create regular project progress reports covering: accomplishments; schedule performance; cost performance; and measured business outcomes for all projects

· Agile and Waterfall Projects

o Lead the team in consistent approach to both Agile and Waterfall project methodologies to assure the highest level of success for all projects

o Creation and ongoing management of a User Story backlog that meet the Business goals and Customer needs

o Ensure User Stories are ready for development work including clear and measurable acceptance criteria

o Daily collaboration with the Agile development team and quality assurance team

YOU MUST HAVE

  • Bachelor's Degree

  • 2+ years of experience as an Agile Product Manager or Product Owner

  • 2+ years of experience with Agile process and principles

  • Six Sigma Green Belt Certification

  • 2+ years of experience working on Agile projects

  • 2+years of experience working with Learning Management solutions such as Discover or Cornerstone

WE VALUE

  • Experience leading a large globally dispersed team

  • Strong interpersonal and leadership skills and an ability to influence

  • A capacity to make decisions in the face of ambiguity

  • An ability to lead diverse teams

  • An ability to lead through complexity and change

  • An ability to pivot or adjust the organizational direction based on new conditions

  • An ability to think strategically

  • An ability to communicate effectively with all levels of the organization and business

  • Outstanding communication, presentation and leadership skills

  • Excellent organizational and time management skills

  • Sharp analytical and problem-solving skills

  • Creative thinker with a vision

  • Attention to details

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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